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Cloud Communications Week in Review

June 06, 2014

As cloud grows ever larger, cloud communications continues to dominate the arena. Let’s look at some of the news that made the wires this past week.

Big things happening over at AT&T (News - Alert) after the mobile service received a $10.4 million contract to begin working with the U.S. Navy by providing them with a cloud-based VoIP 911 call routing solution. This renewed contract will allow for AT&T’s cloud-based voice-over Internet protocol (VoIP) to continue working on and offering the Navy four geographically diverse AT&T data centers. These centers allow those working in remote areas to have open communication when necessary and have a reliable network to get jobs done. "The AT&T 911 platform enables seamless site integration within current Navy infrastructure and places the Navy in a pre-eminent place in addressing the 911 enhancements specified in the ‘Ft. Hood After Action’ report,” said Kay Kapoor, president, AT&T Government Solutions.

Cloud communications is slowly taking hold in the federal government at large, TMCnet’s Michelle Amodio reported. Cloud computing is slow to appear considering the size of the government IT, the long procurement cycles, and lack of cloud computing talent within both government IT and the current array of government contractors, she noted. But the Obama administration has said that cloud computing will allow more people to share a common infrastructure, cutting technology and support costs. All this is well and good, except we are only now seeing the fruits of this policy. In the beginning, there was a lot of resistance from certain federal IT teams. Now we’re seeing a shift, with plenty of federal cloud computing competition. Even organizations like TechAmerica Foundation are getting on the cloud bandwagon. The organization just recently issued the Cloud Buyer’s Guide for the Federal Government, which is designed to assist departments and agencies with their transition to cloud-based service models, a strategic priority for federal government under its Cloud First initiative. 

Even overseas, the cloud is rising. Magnetic North, a U.K.-based leader of the “contact center in the cloud” revolution, provides organizations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems. The company must be doing something right, as it just announced record growth. Magnetic North reported revenues from its cloud communications solutions grew by 40 percent over the last year, reflecting a sharp increase in demand for cloud services across all industries in the unified communications and contact center markets.

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