GFI MAX, the MSP arm of GFI Software, boosted its MAX RemoteManagement tool this week with the addition of a new remote command line function.
“The Remote Background Management feature provides a seamless customer experience by allowing MSPs to remotely complete maintenance on their customers' networks without interrupting their work,” the company said in a release. “The GFI MAX RemoteManagement platform includes remote command line now, with remote process control and remote service control being added soon. Many of the new upgrades have been implemented based on feedback received from the GFI IdeaFactory. Customers and users can submit, discuss and vote on their ideas for improvements to GFI products through this site.”
MSPs drove the development of the new feature. In fact, GFI surveyed MSPs and found that 98 percent wanted a remote command line. “Respondents also felt that a remote command line tool would benefit their business by increasing efficiency (64 percent), allowing them to do more proactive work in order to avoid issues before they occur (58 percent) and minimizing time wasted traveling to the client's site (44 percent),” GFI found.
The new feature lets admins see a complete list of processes running on company devices and these processes can be sorted by their use of memory, CPU or by name. Problem processes can be discovered and stopped via the command line tool.
“By enabling MSPs to perform remote background management, we are freeing them up to proactively monitor for problems on their customers' networks and execute the fix even before the client knows a problem exists and without disrupting the end user's device, leading to greater customer confidence in their provider,” said Dr. Alistair Forbes, general manager of the GFI MAX business unit.
Tracking Now Free
In other news, GFI this week announced Free Asset Tracking Forever, a way for small shops to track key IT assets over the cloud.
“Free Asset Tracking Forever is a no-charge component of the GFI Cloud suite of cloud-based IT management services that enables organizations to audit and asset manage servers and workstations across the organization, as well as identify and manage units running legacy operating systems with minimal effort, all from a single management console,” GFI explained.
Small to mid-sized businesses are under attack
Until small to mid-sized businesses (SMBs) take proactive, measurable improvements to IT security, many will succumb to cyber criminals...
The Technology Trap: How your business can break out and step up
Technology management itself can be a time-consuming exercise and requiring a lot of administrative time...
Unlocking the benefits of managing IT services in the cloud
Managing IT can quickly become a logistical and cost headache for organizations of all sizes...
A business case for cloud-based IT management
Cloud computing services have seen rapid adoption among organizations of all sizes...