Officials with Intelliverse said that the company’s platform integrates Interactive Voice Response (IVR), Automated Call Distribution (ACD) and IP Telephony applications into one solution, eliminating the need for multiple vendors.
Thanks to a cloud-based platform, contact center agents can operate in any office in any part of the world. Moreover, this reduces capital expenditures and also IT and maintenance costs.
"Our solution enables companies to achieve greater results with their customer care strategy by reducing operational costs and maximizing profitability,” said Kevin M. Moran (News - Alert), president and CEO of Intelliverse, in a statement.
“By providing quick, accurate information and routing calls to live agents in the call center when needed, we are able to improve the call center's productivity," added Moran.
The new solution, coupled with robust, on-demand analytics packages, has allowed the company to create a complete communications solution for contact centers.
According to company officials, Intelliverse's solution enables companies of all sizes to offer enterprise-class customer service without the costs of an on-site solution.
With Intelliverse’s Solutions for Energy, retail electric providers can service more customers than ever before, increase automation through logical and relevant self-service applications and make the most effective use of limited budgets.
Intelliverse’s cloud-based suite of communications solutions offers well designed, intelligent voice applications that reduce operating costs and free up resources and capital – all while responding more quickly to customers and improving the caller experience.
Intelliverse also provides a unique reporting suite which helps companies gain insight into their customer interactions. With on-demand and historical reports, retail electric providers can determine whether an outbound campaign was successful, or optimize staffing by learning when customers are calling. Intelliverse provides all the information companies need at their fingertips.
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